The film · Plooi

Great ideas aren’t linear.

Your AI chat is.

conversation #847 — untitled

Map the journey from these interviews

Here’s your journey.

Onboarding journeyv1

Add the churn survey verbatims

Added — 6 new pain points, 3 overlap with the interviews…

Turn the top pains into How-Might-We questions

two weeks later

Cluster against the journey map

Which journey map?Which journey map?

…it’s 40 messages up.

Message…

A chat

forgets.

Customer Journey

Fresh

Setup is the moment of truth.

5 stages · 2 pain points · 5 opportunities

Affinity Map

Running

Setup friction

×4

Trust & proof

×3

Momentum

×3

Invite doubts

×3

+1 more

Setup is where they stall.

3 themes · 10 notes · from Customer Journey

How Might We

Running

HMW

HMW…make setup feel like progress?

HMW…show a first result before setup ends?

HMW…let teams invite after the first win?

How might we make setup feel like progress?

3 questions · 1 picked · from Affinity Map

MCP Connection

Fresh

PlooiCANVAS

MCP SERVER

· returnedone call, one result

MCP SERVER

Export

PPTStakeholder deck2 slides

PDFPrint deck2 pages

IN THE PACKAGE 1ready

How Might We

make setup feel like progress?

show a first result before setup ends?

let teams invite after the first win?

Affinity Map

Setup friction5

+1 more

Trust & proof3

Invite doubts3

Momentum2

Customer Journey

DiscoveryCurious+ show real team examples

Sign-upHopeful– asks for trust too early+ prove value before the form

SetupStuck– setup feels like a chore+ make setup feel like progress

Week 1Relieved+ celebrate the first win

InviteUnsure– unsure whom to invite+ invite after the first win

A canvas

remembers.

Onboarding studyREADY

1,240

MTJ

Share

every method is wired

every answer shows its work

same canvas, same second

tools in, decks out

two weeks later

PPTX

PDF

0

methods, ready to wire

Plooi

A chat forgets. A canvas remembers.

Join the alpha plooi.ai

Mira

Theo

Onboarding journeyv1